How CryptoWoo handles mispayments

Mispayments, if not handled properly, can create unsatisfying customer experiences and a lot of work for everyone involved. A “Mispayment” occurs when the customer sends a wrong amount of cryptocurrency to pay for an order.

In addition to the direct feedback for the customer on the payment page, CryptoWoo offers several ways to allow merchants to adapt the plugin behavior and provide a smoother shopping experience:

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Advanced Processing Options
1

“Payment incomplete” notice threshold (%)

If a payment from a customer is less than the order amount but above this threshold, the customer will receive an email 5 minutes before the order is cancelled, requesting him to pay the missing amount.

2

“Order Expiration Time”

The duration in minutes after which the order expires and no further payment will be accepted. Your exchange rate volatility risk increases the more time you give your customers to pay for their order. If you set this value very low, your customers will have less time to pay before the order status is set to “cancelled”.

3

Overpayment Buffer

Percentage of the order amount that has to be exceed before an order is flagged as overpayment .

4

Custom Overpayment Message

Customize the message that is sent to the customer if he sent a higher amount than required.

Available placeholders:

  • {{PERCENTAGE_PAID}}
  • {{AMOUNT_DIFF}}
  • {{PAYMENT_CURRENCY}}
  • {{REFUND_ADDRESS}} (if entered on checkout page)