FAQ – Frequently Asked Questions

What can I do with CryptoWoo?

CryptoWoo enables merchants to accept Bitcoin, Litecoin and Dogecoin payments in their WooCommerce store. It gives merchants more control over the checkout process, their customer data, and their private keys.

The CryptoWoo HD Wallet add-on not only enables a way to receive the store payments directly to your own HD wallet, it also adds BlackCoin to the currencies that can be accepted without relying on an intermediary service.

The CryptoWoo Dash add-on enables you to accept Dash payments with CryptoWoo directly to your own HD wallet. To process the payments you can choose between the BlockCypher API or connect your store to any instance of the Dash Insight API. The CryptoWoo main plugin and the HD Wallet add-on are both required to use the Dash add-on.

Do you charge any fees?

The yearly cost for the plugin license is all we charge to provide updates and supportDepending on the number of sales in your store you might need a paid account at either Block.io or BlockCypher.com. Of course, if you expect large sales volume there is also the option to connect CryptoWoo to your own Insight API instance to process the payments.

Does CryptoWoo automatically convert coins to my local currency?

CryptoWoo does not offer currency conversions. The benefits of this approach are that there is no percentage cut taken from your revenue and that you have more control over the checkout process as well as your own and your customers’ data. This caters especially to merchants that don’t need instant currency conversion to their national currency and/or want to keep and accumulate digital currencies. Use the Block.io forwarding address feature to instantly forward your sales revenue to addresses of your choice.

Is CryptoWoo secure? Who controls the private keys?

The CryptoWoo main plugin uses the Block.io API & wallet service. Communication between the plugin and the API is secured via 4,072 bit SSL keys. All data stored at their service is encrypted. Multi-signature wallets built on top of Hierarchical Deterministic wallets (HD wallets) make it impossible to move the coins without your signature. Read more about security at Block.io.

Pro tip: Use our HD Wallet Add-on to create payment addresses with your own master public keys and reduce the third party influence even further!

Does CryptoWoo query an API? Where does the block chain data come from?

You can choose between different API providers, Block.io, BlockCypher, and Chain.so. If you are running your own full node, you can connect it to your store by installing the Insight API, an open source block explorer.

Which wallets are compatible with the HD Wallet Add-on?

The HD Wallet Add-on works with public keys created with all BIP 32/39/44 compliant wallets.

Non-exhaustive list of compatible wallets:

  • Electrum
  • Electrum-LTC
  • Electrum-DASH (Dash add-on required)
  • Coinomi
  • Mycelium
  • Trezor
  • Ledger Wallet

What are the requirements to use CryptoWoo?

In order to use CryptoWoo, you need to have the e-commerce plugin WooCommerce installed on your WordPress blog.

The plugin also requires at least PHP version 5.6 with the extensions mCrypt, GMP, and cURL. Use our Requirements Check plugin to find out if your server is ready to use CryptoWoo.

You should also be able to set up external cronjobs via cPanel or the commandline program crontab. More info: https://www.lucasrolff.com/wordpress/why-wp-cron-sucks/

What versions of WordPress and WooCommerce are supported?

CryptoWoo supports all versions above WooCommerce 3.0 and WordPress 4.3. Our scheduled updates ensure support for future WordPress and WooCommerce versions.

Users with WooCommerce versions below 2.7 can download a compatible version of CryptoWoo from their account dashboard.

How do I set up CryptoWoo?

  1. Install and activate the plugin via the WordPress installation routine.
  2. Enter your Block.io API keys for the currencies you want to accept in your store.
  3. Follow the instructions in the plugin settings area to set up the required cronjobs.
  4. Set the “Enable WooCommerce Checkout Gateway” switch to “On”.

If you are experiencing issues contact us at https://support.cryptowoo.com. We will be glad to help.

I want to run a store that only accepts digital currencies. Is this possible?

Yes. CryptoWoo caters especially to merchants that want to keep and accumulate digital currencies. For the best choice in preferred exchanges, price your products in their US Dollar value and disable all other payment methods under WooCommerce > Settings > Checkout. CryptoWoo will keep track of the exchange rate from your preferred exchange and charge your customers accordingly.

Can I use the plugin to accept only one digital currency instead of all three?

Yes. You are free to choose which currencies you want to accept in your store. Just remove the API key from the settings to disable a currency.

Is it possible to accept accept more than just three cryptocurrencies?

Bitcoin, Dogecoin and Litecoin are natively supported by the CryptoWoo main plugin. For direct acceptance of BlackCoin payments you need our HD wallet add-on. Of course, the HD wallet add-on can also be used to receive Bitcoin, Dogecoin, or Litecoin payments without any intermediary steps. If you want to accept Dash payments, you need the Dash add-on. in addition to the main plugin and the HD Wallet add-on.

The CryptoWoo main plugin is integrated with with Shapeshift. This allows you to accept all coins supported by their service and get paid in one of the natively supported currencies.

Which WooCommerce store currencies are supported by CryptoWoo?

We currently support all WooCommerce currencies except Lao Kip as base currency. However, due to the limitations of the available exchange rate APIs we recommend using US Dollar as store currency for a wider selection of preferred exchanges to choose from.

The exchange rate updates aren’t working!

If the exchange rates are not updated in the interval you have set in the checkout options, there could be a problem with the default WordPress cron service. Check if you are able to update the exchange rates manually on the database actions page (yourwebsite.com/wp-admin/admin.php?page=cryptowoo_database_maintenance). Read more about troubleshooting WordPress cron issues.

What are Testnet coins?

The testnet is an alternative Bitcoin block chain, to be used for testing. Testnet coins are separate and distinct from actual bitcoins, and are never supposed to have any value. This allows application developers or bitcoin testers to experiment, without having to use real bitcoins or worrying about breaking the main bitcoin chain.
You can get some testnet coins at the following faucets:

Block explorers

Source: https://en.bitcoin.it/wiki/Testnet

Can you help me with the development of custom features?

Yes, please contact us if you are interested in any custom development. We may even be able to help you if you are using something other than WooCommerce.